Returns & Refunds Policy

Returns & Refunds – Frequently Asked Questions

1. Can I return an item I purchased online?

Yes. Under UK law, you have the right to return most items purchased online within 14 days of receiving your order. You must notify us within this period if you wish to cancel and return your order.

2. How long do I have to return my order?

  • You have 14 calendar days from the date of delivery to inform us you wish to return your item(s).

  • Once you’ve notified us, you then have a further 14 days to send the item(s) back.

3. Will I get a full refund?

Yes, provided your return meets the conditions below:

  • Items must be unused, in their original packaging, and in resaleable condition.

  • We will refund the full purchase price, including the original standard delivery cost (if paid).

  • Refunds will be issued to your original payment method within 14 days of receiving your returned item(s).

4. Do I have to pay for return postage?

  • Customers are responsible for the cost of returning items, unless the item is faulty, damaged, or incorrect.

  • We recommend using a tracked service as proof of postage is required.

5. What items cannot be returned?

For health, hygiene, and safety reasons, the following items are non-returnable unless faulty:

  • Opened or used cosmetics, skincare, and fragrance products

  • Personal care items (e.g., razors, hairbrushes, or beauty tools once opened)

  • Items marked as final sale or non-returnable at checkout

6. What if my item is faulty, damaged, or incorrect?

If you receive a faulty, damaged, or incorrect item:

  • Please contact us within 30 days of delivery with your order number and photos (if applicable).

  • We will arrange a replacement or full refund, and return postage will be covered by us.

7. Can I exchange an item?

We currently do not offer direct exchanges. If you would like a different product, please return your item for a refund and place a new order.

8. How do I start a return?

  1. Email our customer care team at contact@beaute-boulevard.co.uk with your order number and reason for return.

  2. We will confirm return instructions and the return address.

  3. Send your item(s) back within the required timeframe.

  4. Refunds will be processed within 14 days of receiving your return.

9. Do I still have rights if I change my mind?

Yes. Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of delivery, even if there is nothing wrong with the item (subject to the exclusions listed above).

10. How long will my refund take?

Once we have received and inspected your return, your refund will be processed within 14 days. The time it takes to appear in your account may vary depending on your payment provider.