Complimentary UK Delivery
We are delighted to offer complimentary shipping on all orders delivered within the United Kingdom. Each order is handled with the utmost care and is typically dispatched within 1–2 working days. Delivery times may vary depending on your location and courier availability.
Please note that we currently only ship to addresses within the UK. We are unable to fulfil international orders at this time.
Returns & Exchanges
At our store, we are committed to providing an exceptional shopping experience and products of the highest quality. However, should you wish to return an item, we are here to assist you.
You may return your purchase within 14 working days from the date of receipt, provided the following conditions are met:
- The item must be unopened, unused, and in its original, pristine packaging
- The item must be in perfect resaleable condition
To maintain the integrity of our luxury offering, we kindly ask that you contact our customer care team prior to making any return. Upon approval, we will provide you with the designated return address and full return instructions.
Please be advised that:
- Return shipping costs are the responsibility of the customer, unless agreed otherwise in advance
- Items returned without prior authorisation will not be accepted or refunded
- Once your return has been received and inspected by our warehouse team, we will issue a refund to your original payment method, provided the item meets our resale standards
- If an item is found to be opened, damaged, or not in a condition suitable for resale, we regret that a refund cannot be issued
Your Legal Rights
This policy is in accordance with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, and does not affect your statutory rights.